ITIL Services
  • ITIL Consultancy
  • ITIL Assessments
  • Independent Technology Reviews
 
DCT consultants initially work towards gaining a clear understanding of customer's Business, future strategic direction, current infrastructure, existing issues and challenges followed by what support processes are in place. This information is gathered together to identify Process Owners, OLAs and SLAs that will be used to monitor and measure areas that could be improved.

Over time the information collected and the recommendations proposed help assist in the strategic planning and development of customer's ICT support services and the implementation of ITIL "Best Practice".
 
 
 
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