Managed Services
 
WE TAKE THE GUESSWORK OUT OF IT OUTSOURCING — NEARSHORE, ONSHORE OR OFFSHORE

IT outsourcing is a proven way to reduce costs, improve service levels and provide other efficiency and effectiveness improvements. Today's business environment is global, competitive, and increasingly complex. There is unrelenting pressure to innovate while reducing costs — for the business as a whole and specifically for IT services.

At DCT, our 20+ years of experience, broad portfolio of outsourcing services, and strong long-term customer relationships continue to help us grow and improve our value to new and existing customers. DCT wants to be your partner of choice.

DCT’s IT Outsourcing Services include:
  • IT Infrastructure Outsourcing Services
    • Service Desk / Help Desk
    • Desktop Management
    • Data Center Management
    • Deployments - rollout of new technology, including training
  • Application Lifecycle Management Services
    • User Support
    • Application Maintenance
    • Software Development Services
  • Business Process Outsourcing
    • Finance and Accounting
    • Human Resources
    • Document Processing
    • Customer / Product Support
    • eClinical Trial Support
It’s in our DNA to be responsive, reliable, and customer service-driven.

Draw on our strengths to enhance your IT organization and reduce costs.
  • Dashboards to determine the impact of IT performance on the business, at a glance.
  • Monitoring of performance and proactive actions to ensure the execution of your business processes.
  • Strong recruiting and employee training to ensure consistently high quality service delivery.
  • Focus on processes (ITIL, Lean Six Sigma) and technology.
  • Traditional incident management PLUS request, problem, configuration and change management services as a core competency.
  • Innovation — continuous process enhancements and quality improvements.
  • Proactive management of your distributed IT infrastructure to improve productivity and user satisfaction.
  • Efficient and timely deployment of new technology — getting users up and running quickly.


Over 92% of our customers say they would recommend our IT outsourcing company to others.


 
 
 
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