DCT Outbound Telecalling

DCT Outbound Telecalling - The Outbound campaigns of an organization are
usually pivotal in the process of customer life cycle management and if
handled properly, these programs can provide a platform to significantly
increase customer satisfaction levels. An increase in customer satisfaction
levels is the ultimate formula to raise the profile of your organization. Satisfied
customers also provide favorable word-of-mouth and this in turn can
potentially lead to new customer acquisition or Referrals.

DCT outbound sales solution aids enterprises to get transactional support via
a promotional automated OBD dialer calling facility along with SMS solutions
for their campaigns and other business purposes. The outbound sales help in
managing outgoing calls to target audiences for promotions, product
marketing, and B2B, B2C sales, payment process purposes, etc.

DCT inbound call center receives incoming calls from customers. Support
teams typically monitor inbound centers since the calls tend to come from
existing customers with issues or questions.

DCT inbound call center receives incoming calls from customers. Support
teams typically monitor inbound centers since the calls tend to come from
existing customers with issues or questions.